Support at Home - Manual Release

The Department of Health & Aged Care (DoHAC) published the first version of the Support at Home (S@H) Program Manual on 7 March 2025. Weighing in at 209 pages, it provides more detail on how the new program will operate, however there is still a decent amount to be confirmed. I've summarized the key takeaways below.

Key Takeaways for Allied Health Professionals

• Providers will have 28 days to complete a care plan and budget with participants.

• Different levels of documentation is required for ATHM depending on the risk level i.e. low, medium and high. For successful claims, confirmation of delivery will be required for AT-HM claims.

• If funding is insufficient i.e. for Allied Health, providers can refer for a Support Plan Review or use HCP unspent funds.

  
  

  

  Support at Home Manual Update

  
  

• AT and HM funding will be separate and a maximum tier cap, but high-cost requests may be approved with sufficient supporting documentation (e.g., prescription, quote, justification).

• Providers will have to claim coordination costs (known as wrap around costs) from the participant’s AT-HM budget. They are capped at 15% of the quoted cost or up to $1,500 (whichever is lower).